Booking information

Booking information

Booking. Check In. General information.

... worth knowing for your holiday with us in the Ötztal Alps

 
Our reception is open daily from 08:00am to 08:00pm. During this time, we are happy to answer your questions regarding an offer or booking. You can reach us on +43 5253 5213 or via mail info@hotel-burgstein.at

Of course, you can also do everything conveniently online. Simply fill out the request form or book directly.


Check-in & check-out
On the day of arrival, the rooms are available from 03:00pm.
If you arrive later than 08:00pm, please call us in advance.

On the day of departure, we kindly ask you to vacate the rooms by 11:00am so that you can clean up for the new guests.


Payment
The balance of your final bill you pay preferably in cash. We also accept debit cards as well as credit cards (Visa and Mastercard).

WiFi is available throughout the hotel, free of charge.

Parking
We have parking spaces near the hotel for your car. These are of course available free of charge. A space in the underground garage can be used for a fee (subject to availability)!

Holiday with pet
On request, we try to find the right residential category for you and your pet.

Smoking?
We would like to point out that all our rooms are non-smoking and also in the entire hotel interior smoking is not permitted.

General price information
The prices of the rooms & suites are based on the acceptance of the standard occupancy including our inclusive services.

In addition there is the tourist tax.
In summer (01.05.-31.10.): 2.50 € per person per day, from 15 years
In winter (01.11.-30.04.): 3,00 € per person per day, from 15 years

In case of early departure and late arrival, we reserve the right to charge all booked nights. Please understand that meals not consumed will not be refunded.

Our double rooms can also be booked for single occupancy - surcharge of 25% to 50%.

In case of cancellation
Cancellations are uncomfortable for you and for us. Please understand that we have to charge something in case of cancellation, as perhaps rooms remain free even though others would have liked to come.

On the day of your booking you pay a deposit of 30% of the booking amount. In the case of a timely cancellation, i. up to 30 days before arrival, this deposit is the amount of your cancellation fee (excluding direct bookers). If canceled up to 14 days before date of arrival, 40% of total price of the reservation will be charged. Up to 3 days before date of arrival 70% and no-show 90%.

Booking information
• Minor deviations from the room plans & room photos are possible
• No refund for package deals

• Any input errors and price changes are reserved